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Hurricane Information - What you need to know

September 12, 2018 By CPI Security inTouch App

As we brace for the impact of Hurricane Michael, we are praying for the safety of all those in the path of the storm.  We encourage you to be as prepared and informed as possible. We hope the information below will be helpful to you.

If you need additional information on safety preparedness, visit the hurricane preparedness site at https://www.ready.gov/hurricanes and stay tuned to the news for tracking information.

Troubleshooting tips for each CPI Security system panel:

In the event of power outages, low panel batteries, or phone line failures which may occur as a result of severe weather, your CPI Security system should notify you of trouble by beeping and/or displaying a trouble light.

Information about the R2/S1 Security System


To stop the beeping and/or dismiss the trouble light, do the following:

  • First, press * key. This will advise you of what the trouble condition is. It will then read out what the current trouble conditions is: for example, AC Power Failure
  • Next, press * button to “Silence Trouble Beeps”. By acknowledging the trouble, this will silence the system for 4 hours. If any new trouble conditions occur, the system will beep again. Press * to acknowledge and silence.

The most common trouble conditions during a storm are:

  • AC Power Failure (No Power to Transformer)
  • System Low Battery (Back Up Battery Low)
  • Phone Failure Trouble (Phone Line Down)
  • Communication Failure (Unable to Forward Signal to Central Station)

For additional troubleshooting information, click here.  

Information about the E3 Security System


Should you receive a Weather Alert, the panel will beep 3 times per minute and the home screen will indicate that there is an unread emergency message in the Message Center. Once opened, the emergency alert message will display the nature and expiration time of the warning as specified by the National Weather Service. To end the alert, simply acknowledge the message through the Message Center. Below are the steps to clear the alert if needed.

  1. Press the Home button.
  2. Press Security.
  3. Press the Red envelope icon
  4. Press on the current alert
  5. The details of the alert will now display the reason for the alert.
  6. At the bottom of the screen click the “Mark Read” to silence the alert.
  7. To delete the message from the history click on the Trash Can icon
  8. Now select Delete Message followed by OK

Pressing the Home button again will return you to your normal operating screen.

In the event of power outages, low batteries, or phone line failures which may occur as a result of bad weather, here are a few quick troubleshooting steps to keep in mind for your CPI security system should it notify you of trouble by beeping and/or displaying a trouble light. 

Click here for additional troubleshooting information. 

Information about the DSC Security System


First, press * 2. This will advise you of what the trouble condition is. It will then display a number to represent what the trouble condition is:

Potential numbers for trouble conditions:

#1.  If displayed, press 1 again to get more details.

  1. Low Panel Battery (Back Up Battery Low)
  2. Bell/Horn Trouble
  3. General System Trouble
  4. General System Tamper
  5. General System Supervisory
  6. Power Supply Module Low Battery
  7. Power Supply Module AC Fail

#2. AC Failure (No Power to Transformer)

#3. Telephone Line Trouble (Phone Line Down)

#4. Failure to Communicate (Unable to Forward Signal to Central Station)

#5. Zone Fault (Press 5 again to determine zone number)

#6. Zone Tamper (Press 6 again to determine zone number)

#7. Wireless Zone Low Battery (Press 7 again to determine zone number)

#8. Loss of Time (*6 Master Code 1 Time (military format) Date (6-digit format))

To silence trouble beeps, press and hold down the * button. They key volume will adjust low and return back to high, release button at its lowest tone.

For additional troubleshooting issues, click here.

Additional tips for preparing your household for severe weather

In addition to the above, here are a few basic tips that may help you prepare your household to deal with this significant weather event:

  • Know where to go. If you are ordered to evacuate, know the local hurricane evacuation route(s) to take and have a plan for where you can stay. Contact your local emergency management agency for more information.
  • Put together a disaster supply kit. Include a flashlight, batteries, cash, first aid supplies, medications, and copies of your critical information if you need to evacuate.

  • If you are not in an area that is advised to evacuate and you decide to stay in your home, plan for adequate supplies in case you lose power and water for several days and you are not able to leave due to flooding or blocked roads.

  • Make a family emergency communication plan.

  • Many communities have text or email alerting systems for emergency notifications. To find out what alerts are available in your area, search the Internet with your town, city, or county name and the word “alerts.”


Our Central Station will be monitored 24/7 and if you have questions, please feel free to give us a call at 800-948-7133

As always, stay safe and we wish you well.

    Your CPI Team

Tags: inTouch App